Privacy Policy

Lavaggio Perfetto is committed to protecting the privacy and security of personal information collected from users of our online platform. This policy describes how we collect, use, and share your personal data when you visit or use our site.

Data We Collect

We collect personal data you provide directly to us when you use our site, for example, when you inquire about our services, book an appointment, or contact us. This information may include details such as your name and contact information.

We also automatically collect certain information when you visit our site. This may include your IP address, browser type, operating system, referring URLs, actions taken on our site, and other usage data. This information is collected through cookies and similar technologies.

How We Use Your Data

We use the information we collect for various purposes, including:

To provide, operate, and maintain our services.
To process your inquiries and service requests, such as booking appointments.
To communicate with you, respond to your questions, and provide customer support.
To understand and analyze how you use our site and services to improve them.
To comply with legal obligations and protect our rights.

Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

Performance of a contract: When processing data is necessary to provide the services you requested, such as booking and confirming a car wash appointment.
Legitimate Interests: We may process your data based on our legitimate interests, such as improving our services, maintaining the security of our site, and communicating with you (unless your interests override ours).
Compliance with a legal obligation: Processing may be necessary to comply with applicable laws and regulations.
Your consent: In certain cases, we may process your data based on your explicit consent, such as for sending marketing communications. You have the right to withdraw your consent at any time.

Data Sharing

We may share your personal data with third parties in limited circumstances:

With service providers who perform services on our behalf, such as hosting, website analytics, or IT support. These providers are obligated to protect your data and use it only for the purposes for which they were contracted.
If required by law, court order, or governmental regulation.
To protect the rights, property, or safety of Lavaggio Perfetto, our users, or others.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose of processing.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time.
The right to lodge a complaint with a supervisory authority: You have the right to complain to a data protection authority about our collection and use of your personal data.

Cookies

Our site uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy or our data protection practices, you can contact us by writing to:

Lavaggio Perfetto
15
Via Toscana,
Bologna, Emilia-Romagna,
40137,
Italy